Privacy Policy

This Privacy Policy describes our practices regarding information collected through our website, hollowknightonline.com. We are committed to protecting your privacy and handling your data in an open and transparent manner. This document explains what information we collect, how we use it, and the choices you have about your information.

This policy applies solely to information collected by this website. It does not apply to any third-party websites, services, or applications, even if they are accessible through our site. By using our website, you agree to the collection and use of information in accordance with this policy.

Interpretation and Definitions

For the purposes of this Privacy Policy, certain terms have specific meanings. “We,” “us,” or “our” refers to Hollow Knight Online. “You” refers to the individual accessing or using our service. “Personal Data” refers to any information that can identify you as a specific individual.

Information We Collect

We collect information to provide and improve our service to you. The types of information we gather fall into two main categories: information you provide to us and information we collect automatically.

Information You Provide to Us:
The only personal information we collect directly from you is what you voluntarily provide. This happens when you contact us via email. If you send a message to our support or contact email addresses, we will collect your email address and the contents of your message to respond to your inquiry.

Information Collected Automatically:
When you visit our website and play our featured browser games, we automatically collect certain technical information from your device. This data helps us understand how our visitors use the site, diagnose technical problems, and improve the overall quality of our service. This information includes:

  • Log and Usage Data: Details about your visit, such as your IP address, browser type and version, the pages you visit, the time and date of your visit, and the time spent on those pages.
  • Device Information: Information about the computer or mobile device you use to access our service, such as the hardware model, operating system, and unique device identifiers.
  • Location Information: We may infer your approximate geographic location from your IP address. This helps us understand our audience demographics.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate and analyze our website. Cookies are small text files stored on your device that help us remember information about your visit. This can make the site easier to use, for example, by remembering your preferences.

We use these technologies to collect usage data, which helps us understand traffic patterns and improve the site. We may also work with third-party advertising partners who use cookies to serve ads based on your prior visits to our website or other websites. You can control or refuse cookies by adjusting your web browser’s settings. Please note that if you disable cookies, some features of our website may not function correctly.

How We Use Information

We use the information we collect for several important purposes. These are all aimed at providing a secure and enjoyable experience on our site. Our primary uses include:

  • To provide, operate, and maintain our website.
  • To improve, personalize, and expand our website’s features and content.
  • To understand and analyze how you use our website.
  • To monitor site performance and ensure technical functionality.
  • To prevent fraud and protect the security of our service.
  • To communicate with you, primarily to respond to your questions and comments sent to our contact email.

Sharing of Information

We do not sell your personal information. We only share information in limited circumstances with specific parties to operate our website and for legal reasons. These parties include:

  • Service Providers: We work with third-party companies that provide services on our behalf, such as website hosting, analytics, and advertising. These providers only have access to the information necessary to perform their functions and are obligated to protect it.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also do so to protect our rights, property, or safety, or that of our users.

Data Retention

We retain collected information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The length of time we keep information depends on its nature. For example, security and server logs may be kept for a short period to ensure site stability and security. Correspondence from you may be retained as long as needed to resolve your inquiry. Anonymized analytics data may be kept for longer periods for statistical purposes.

Security

We take reasonable administrative, technical, and physical measures to protect your information from loss, theft, misuse, and unauthorized access. However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Children’s Privacy

Our website is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. For more guidance, please see our dedicated page for parents.

For additional resources and information for parents and guardians, please visit our Information for Parents page.

Third-Party Services and Advertising

Our website is supported by third-party advertising partners. These partners may use cookies and other tracking technologies to collect information about your online activities over time and across different websites to provide you with relevant advertising. We do not control these third-party technologies or the information they collect. We encourage you to review the privacy policies of our advertising partners to understand their practices.

Terms and Related Policies

Your use of our website is also governed by our Terms of Use. We encourage you to read it to understand the rules and regulations that apply when you visit our site.

You can review our Terms of Use here.

Copyright and Takedowns

We respect the intellectual property rights of others. If you believe that any material on our site infringes upon your copyright, please see our DMCA policy for instructions on how to submit a takedown notice.

You can find our DMCA policy here.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the “Last updated” date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us. We welcome your feedback and are happy to clarify our practices.

Email: [email protected]
You can also reach us through our Contact Us page.

Last updated: December 27, 2025